Cancellation Policy
Right of Cancellation
Consumers have a statutory right of cancellation for contracts concluded via distance selling, subject to the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that cannot be predominantly attributed to their trade or self-employed professional activity. This right of cancellation does not apply to entrepreneurs within the meaning of Section 14 of the German Civil Code.
You have the right to cancel this contract within fourteen days without stating any reason.
The cancellation period is fourteen days from the day,
- on which you or a third party designated by you, other than the carrier, took possession of the goods,
- or on which you or a third party designated by you took possession of the last of the goods, if you ordered several goods as part of a single order and they are delivered separately.
To exercise your right of cancellation, you must inform us
[Company Name], [Address], [Email Address], [Phone Number, if Available]
by a clear statement (e.g. by letter sent by post or by email) of your decision to cancel this contract. You may use the enclosed model cancellation form for this purpose, although you are not required to do so.
To meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of Cancellation
If you cancel this contract, we must refund all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and in any event within fourteen days from the day on which we receive the notification of your cancellation of this contract. We will use the same means of payment as you used for the original transaction unless you have expressly agreed otherwise; no fees will be charged to you in connection with this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without delay and in any event within fourteen days from the day on which you notify us of your cancellation of this contract. You will have met the deadline if you send the goods before the fourteen-day period expires.
You bear the direct costs of returning the goods. [Alternatively: "We bear the costs of returning the goods" or state a maximum amount – please adapt accordingly.]
You will only be liable for any loss in value of the goods if this loss in value is not due to handling of the goods that was not necessary to check their condition, characteristics, and functioning.
Exclusion or Early Expiration of the Right of Cancellation
The right of cancellation does not apply, or expires early, to the following contracts, unless otherwise provided by law:
- Contracts for the supply of goods that are not pre-made and for whose manufacture an individual selection or specification by the consumer is essential, or that are clearly tailored to the personal needs of the consumer;
- Contracts for the supply of goods that are liable to deteriorate rapidly or whose expiry date would pass quickly;
- Contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- Contracts for the supply of sealed sound or video recordings or computer software if the seal has been removed after delivery.
Model Cancellation Form
(If you wish to cancel the contract, please fill out this form and return it.)
To: Sanvero , Dorfstraße 16 66564 Ottweiler
I/We hereby cancel (*) the contract concluded by me/us (*) for the purchase of the following goods (*):
_______________________________________________
Ordered on (*)/received on (*): _______________________
Name of the consumer(s): _______________________
Address of the consumer(s): _______________________
Signature of the consumer(s) (only for notifications on paper): _______________________
Date: _______________________
(*) Delete as appropriate.